Standard Bank Jobs: Business Relationship Manager

Standard Chartered Bank jobs, Vacancies and recruitment for April 2010: Standard Chartered was formed in 1869 through a merger of two banks: The Standard Bank of British South Africa, founded in 1863, and the Chartered Bank of India, Australia and China, founded in 1853.
Both companies were keen to capitalise on the huge expansion of trade and to earn the handsome profits to be made from financing the movement of goods between Europe, Asia and Africa.

Standard Chartered Bank Currently have vacancies into the Following Position(s): Business Relationship Manager
Job Discreotion:
Market, sell and acquire SME SB CASA products through pro-active and consultative approach and detailed understanding of customers’ business(es) and internal offerings to enhance revenues and profit.

- Assist in CASA Product Development and Implementation.
Key Roles & Responsibilities
- Provide leadership in areas of expertise, particularly in the provision of products and services to customers.
- Directly work with customers to secure new CASA business relationships through the analyses of needs and provision of SME CASA products and services.
- Effectively manage existing SME customer relationships (Minimum 80) through a pro-active and consultative approach and detailed understanding of existing customers’ business(es)
- Acquire profitable new accounts monthly through the creation, development and maintenance of high quality advisory relationships, that includes effective consultative selling and creative structuring of financial solutions.
- Develop a feedback system which will adequately keep members of the GM SME and BM abreast of key customer service developments, weakness and strengths in the competition via weekly call reports, that will effectively assist in overall CB strategic/franchise planning.
- Consistently deliver services to customers that match the Bank¿s brand promise of being `The Right Partner’ (This is to be monitored via monthly performance reviews and one on one discussion with GM and team leaders).
- Ability to work within the contexts of the SME Bank Organisational Structure to minimize in-team conflicts of interest and maximize effectiveness. (To be monitored via monthly one on one discussions and performance review sessions with GM/Head SB/BM).
- Analyses and reviews quality of potential business to ensure maximum profitability.
- Maintain accurate and up-to-date records of all actual and attempted customer interactions.
- May be requested to co-ordinate country or regional initiatives within SME team.
- Provide feedback to senior management, marketing and product management on customers’ needs and the efficiency of marketing strategies and tactics.
- Responsible for delivering a service to customers that matches the Bank’s brand promise of being `The Right Partner’.
KYC/AML Clause
- Ensure you remain alert to the risk of money laundering and assist in the bank’s efforts in combating it by adhering to the key principles in relation to:-
- Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.
Qualifications & Skills
- B.Sc University degree(2:2 Minimum)
- Requisite technical skills gained through professional associations and practical experience.
- Several years experience.
- Good working knowledge of banking products.
- Complexity in managing portfolio of customers balancing effort/reward.
- Many day-to-day decisions regarding customers (not credit).
- Significant latitude in managing and prioritising workload.
- In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
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Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.